Consumers want AI-driven automotive claims: are you ready?
ARE WE READY FOR ARTIFICIAL INTELLIGENCE (AI) IN AUTOMOTIVE CLAIMS?
Looking at a future where consumers will favor providers who emphasize their digital efforts, our research highlights that automated processes have the power to increase customer satisfaction and customer retention. Optimizing how and where organizations choose to deploy cutting-edge technology will be key in providing consumers with easier and more convenient automotive claims.
Modern-day consumers demand fast, easy and instantaneous experiences.
The use of apps, social media and online-everything in our lives has built an expectation for digital services in every aspect of our day-to-day. Tracking insurance claims and vehicle repairs is no different. Speed, control, and visibility are all integral features of a modern digital claims journey.
In Solera’s latest global research series we set out to investigate consumers perceptions of AI in the claims workflow and gage their willingness to a touch-less journey today. We also surveyed insurers, repair shops and OEMs, to identify their highest priorities and concerns for digital transformation which allowed us to understand the challenges ahead and how best to drive the reinvention and resilience of automotive claims through investment in AI and digital change.
To find out more, download our latest insight papers:
Optimizing AI to drive the reinvention and resilience of automotive claims. Solera reveals how Insurers, OEMs and Bodyshops are investing in automation to accelerate digital change.
Consumers want AI-driven automotive claims: Are you ready? Solera uncovers why three-quarters of claimants are calling for automated experiences.
Delivering the benefits of AI-powered estimation through innovation
During the Reuters Future of Insurance Europe virtual conference, Solera’s Regional Managing Director, David Shepherd and Jörg de Groot, Business Process Manager at Schadenet explored how the global crash repair and insurance industries must now do the impossible and drive growth in the face of the largest recession in a generation. Check out the short recording showcasing Qapter and why we at Solera believe photo-based estimation will be the catalyst to enable the acceleration of digitalization, throughout the claims workflow.
Leverage the Power of Data and Repair Science™
Avec Qapter, l'efficacité de la gestion des sinistres basé sur l'intelligence des données est désormais réelle. Simplifier la gestion des sinistres grâce à l'association de l'expertise en matière de réparation automobile et la richesse des données, pour permettre une meilleure prise de décision.